Privacy Policy

Privacy Policy for Harmony Healing

Last Updated: 16-April 2025

At Harmony Healing, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

By using our services, website, or by otherwise providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Who We Are

Harmony Healing is a wellness practice dedicated to providing holistic health and healing services. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

2. Information We Collect

We may collect the following personal information:

• Full name

• Contact details (email, phone number, physical address)

• ID or passport number (where necessary)

• Medical history and health-related information (only with your explicit consent)

• Appointment and service history

• Payment information

We may also collect non-personal browsing data (cookies, IP address, browser type) through our website to improve functionality and user experience.

3. How We Use Your Information

We use your personal information to:

• Provide you with our wellness and healing services

• Schedule and confirm appointments

• Respond to your inquiries or requests

• Maintain accurate service records

• Comply with legal obligations

• Improve our services and website

We will only process your information for the purpose it was collected and will not use your data for any unrelated purpose without your permission.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with:

• Healthcare professionals (with your consent)
• Service providers who assist us with payment processing or IT support (subject to confidentiality agreements)
• Regulatory or governmental authorities if required by law

5. Your Rights Under POPIA

Under the POPIA Act, you have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your personal information

• Object to the processing of your information

• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at the details provided below.

6. Security of Your Information

We take appropriate and reasonable technical and organizational measures to secure the integrity of your personal information and prevent loss, damage, or unauthorized access.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

8. Cookies and Website Tracking

Our website uses cookies to enhance user experience and gather usage statistics. You may disable cookies in your browser settings, although this may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and become effective upon publication.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Harmony Healing
Email: Info@harmonyhealing.co.za
Phone: 083 379 3009
Address: Constantia Kloof ,Roodepoort ,1709

You may also contact the Information Regulator:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za